Adobe won't allow cross "upgrades"

Running Bluetube interactive, we use a lot of Adobe products,  for some stupid reason, I upgraded our CS3 suite to CS4 Production Premium instead of CS4 web premium back on October 2008.  I realized this in march and called adobe to ask if we could PAY to do a "cross grade" since we don't use after effects or premiere and it was a stupid mistake.

Adobe can't help with a cross crade.

So then I asked can we use our dreamweaver Mx or dreamweaver CS3 to upgrade just dreamweaver, no dice either, since I used our CS3 web suite (which includes dreamweaver) to get the CS4 production suite, we can no longer use it as an upgrade.

I understand I made a mistake and I'm assuming its not a common one, but its unfortunate that a company like mine that is small but 90% of its software spending goes to adobe is subject to an inflexibile policy that just plain "can't help". I wasn't asking for "free", I was willing to pay to switch, but the only option they had was for me to buy a full price copy of dreamweaver for $399.

Grant

Comments

[Beth Alexander]

Adobe is pretty ruthless when it comes to upgrades. You'd think they'd be a little more flexible given current economic conditions, but I've found that is definitely not the case. I wish they would let us pick our own suites instead of forcing us to pay for software we don't need or want in a creative suite, or pay through the nose to upgrade the 3-4 tools we do use.

[Grant Davies]

I think discounts on multiple licenses would go a long way, we are a small shop and 3 copies of flash is pretty pricey.